Canada:
| Rate Name | Cart Size | Shipping Speed | Price |
| Express | -- | 2 to 4 business days | $24.00 |
| Standard | $0.00 - $149.99 | 5 to 9 business days | $12.00 |
| Standard | $150.00 and up | 5 to 9 business days | Free |
| Rate Name | Cart Size | Shipping Speed | Price |
| Express International | -- | 5 to 7 business days | $34.00 |
| Standard International | $0.00 - $149.99 | 10 to 15 business days | $12.00 |
| Standard International | $150.00 and up | 10 to 15 business days | Free |
| Rate Name | Cart Size | Shipping Speed | Price |
| Express International | -- | 8 to 12 business days | $35.00 |
| Economy International | -- | 15 to 21 business days | $20.00 |
Returns:
We strive to ensure every piece you purchase from us lives up to your expectations. We accept returns and exchanges on all regular-priced merchandise* within 30 days of you receiving the item. *This does not include diamond, custom, or permanent jewelry merchandise.
*We offer 30-day returns for store credit or exchange only on all regular-priced diamond merchandise.
*All custom, permanent jewelry and discounted merchandise is final sale and are not eligible for returns or exchanges at this time
Return Policy:
- All returned/exchanged items must be unworn, in the same condition they were bought in, and with the original box.
- Custom-made and/or personalized items (initial or name jewelry, permanent jewelry), and accessories (hats, jewelry dishes) are not eligible for returns or exchanges at this time.
- Items purchased on sale or with a discount code are not eligible for returns at this time.
- Diamond jewelry is eligible for exchange or store credit only within 30-days of receiving the items.
- Contact us at hello@daintydiamond.co to begin your return.
We are not responsible for return/exchange shipping costs. We are not responsible for any duties associated with a return or exchange, please ensure all custom forms and duties are filled out prior to return or exchange.
Warranty:
We offer a one-year warranty on all jewelry items purchased covering any manufacturer defects (i.e a broken clasp). From the date of purchase, for one year, we will fix any item that is defective based on the workmanship of our jeweller. Contact us via email to in order to assess the situation and for next steps.
Our warranty does not cover lost items, scratches that come with normal wear and tear (like broken chains or bent rings), improper use or storage of your product or any other modifications made by third-party users. If you wish to repair your item you will be responsible for getting your product to us and picked up from us.
If you have any questions or are unsure which category your purchase falls under please get in touch with us via email to in order to assess the situation and for next steps.
Warranty:
We offer a one-year warranty on all jewelry items purchased covering any manufacturer defects (i.e a broken clasp). From the date of purchase, for one year, we will fix any item that is defective based on the workmanship of our jeweller. Contact us via email to in order to assess the situation and for next steps.
Our warranty does not cover lost items, scratches that come with normal wear and tear (like broken chains or bent rings), improper use or storage of your product or any other modifications made by third party users. If you wish to repair your item you will be responsible for getting your product to us and picked up from us.
If you have any questions or are unsure which category your purchase falls under please get in touch with us via email to in order to assess the situation and for next steps.
*Personalized orders are any items that require custom work i.e a name/initial*
